{"created":"2023-06-20T15:28:37.217768+00:00","id":8052,"links":{},"metadata":{"_buckets":{"deposit":"8051984e-8ece-4ee8-a0e7-1ac6af58cd55"},"_deposit":{"created_by":3,"id":"8052","owners":[3],"pid":{"revision_id":0,"type":"depid","value":"8052"},"status":"published"},"_oai":{"id":"oai:ouj.repo.nii.ac.jp:00008052","sets":["470:394:515"]},"author_link":["10017","10016","10015","10018"],"item_10002_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2014-03-20","bibliographicIssueDateType":"Issued"},"bibliographicPageEnd":"64","bibliographicPageStart":"55","bibliographicVolumeNumber":"31","bibliographic_titles":[{"bibliographic_title":"放送大学研究年報"},{"bibliographic_title":"Journal of the Open University of Japan","bibliographic_titleLang":"en"}]}]},"item_10002_description_5":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"　人間中心設計は、従来、第二次産業である製造業を主たる対象領域として活動を行っており、具体的には、製品やシステムを使いやすく分かりやすくし、ユーザの満足感を高めることを企図してきた。しかし、近年、ISO9241-210におけるように、第三次産業であるサービスについても対象として重視するようになってきた。その理由は、製造業においても製品に関する問い合わせサービスなどのサービス活動が含まれており、トータルとして顧客の満足を獲得することが重視されるようになってきたことがあり、それと同時に、第三次産業として括られているサービス産業においても当然のことながらサービス活動が重要だからである。ただし、本稿では、サービス活動が各産業分類において見られることから三種類の産業分類を採用しなかった。また、明確な定義を行っていないISOの規格からも離れてサービスの人間中心設計を独自のスタンスで検討した。その中で、製品とサービスを対象とした経験工学の立場を明示し、その視点からサービス活動の評価の枠組みを構築する試みについて紹介した。","subitem_description_type":"Abstract"}]},"item_10002_source_id_11":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN10019636","subitem_source_identifier_type":"NCID"}]},"item_10002_source_id_9":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"0911-4505","subitem_source_identifier_type":"ISSN"}]},"item_10002_textarea_25":{"attribute_name":"抄録（英）","attribute_value_mlt":[{"subitem_textarea_language":"en","subitem_textarea_value":"　The main target area of the Human Centered Design（ HCD） has been the secondary industry or the manufacturing industry. Goals of the HCD was to manufacture products and systems that are easy to use and thus to improve the user satisfaction. But recently, as is stated in ISO9241-210, it started to include the service as the target area. One reason is the increase of service activity such as the customer support by telephone and internet even in the secondary industry, and another reason is, of course, the importance of service activities in the service industry. In this article, however, the authors did not adopt the three categorization of industry originated by Clark, C.G. for the reason that the service activity is more important than a simple categorization of service industry. Furthermore, the authors defined their own concept for the service activity and did not adopt the ambiguous definition of ISO standard. Authors finally showed the stance of the experience engineering that targets both of the products and the services, and introduced a framework on how to establish the evaluation of service activity."}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"黒須, 正明"},{"creatorName":"クロス, マサアキ","creatorNameLang":"ja-Kana"}],"nameIdentifiers":[{"nameIdentifier":"10015","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"橋爪, 絢子"},{"creatorName":"ハシヅメ, アヤコ","creatorNameLang":"ja-Kana"}],"nameIdentifiers":[{"nameIdentifier":"10016","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"Kurosu, Masaaki","creatorNameLang":"en"}],"nameIdentifiers":[{"nameIdentifier":"10017","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"Hashizume, Ayako","creatorNameLang":"en"}],"nameIdentifiers":[{"nameIdentifier":"10018","nameIdentifierScheme":"WEKO"}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2014-04-25"}],"displaytype":"detail","filename":"31_06.pdf","filesize":[{"value":"570.1 kB"}],"format":"application/pdf","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"31_06","url":"https://ouj.repo.nii.ac.jp/record/8052/files/31_06.pdf"},"version_id":"b309dbe0-6720-4dfa-a6ce-8e65d8d3edac"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"人間中心設計","subitem_subject_scheme":"Other"},{"subitem_subject":"サービス産業","subitem_subject_scheme":"Other"},{"subitem_subject":"サービス活動","subitem_subject_scheme":"Other"},{"subitem_subject":"製品","subitem_subject_scheme":"Other"},{"subitem_subject":"システム","subitem_subject_scheme":"Other"},{"subitem_subject":"経験工学","subitem_subject_scheme":"Other"},{"subitem_subject":"Human Centered Design","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"service industry","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"service activity","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"product","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"system","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"experience engineering","subitem_subject_language":"en","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"サービス活動の人間中心設計","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"サービス活動の人間中心設計"},{"subitem_title":"Human-Centered Design of the Service Activity","subitem_title_language":"en"}]},"item_type_id":"10002","owner":"3","path":["515"],"pubdate":{"attribute_name":"公開日","attribute_value":"2014-04-25"},"publish_date":"2014-04-25","publish_status":"0","recid":"8052","relation_version_is_last":true,"title":["サービス活動の人間中心設計"],"weko_creator_id":"3","weko_shared_id":3},"updated":"2023-06-20T16:14:50.288347+00:00"}